Benefit from our 24/7 ticket service, guaranteeing swift resolution and minimizing unwanted downtime. Our tiered approach ensures comprehensive solutions, drawing on expertise from Technical Support to R&D to help create comprehensive solutions proven to solve most cases remotely within just 60 hours. Whatever the issue, we have everything you need to get your cobot back to operating at its best.
On demand services
Preventive maintenance
Keep your cobots running smoothly with our comprehensive preventive maintenance services, designed to minimize downtime and optimize performance. Choose between on-site or remote.
On-site support
Get expert help for swift recovery when your cobots, software, control box, or teach pendant need repairs. Our on-site support services quickly resolve issues to keep your operations running.
Training
Enhance your skills with our professional training classes, available globally at over 130+ centers, or opt for live virtual sessions. All courses are led by authorized expert instructors to help you maximize your cobot’s performance
Refurbishment service
Give your cobots a second life with our refurbishment services — extending performance and reliability. All refurbished cobots come with UR Care Premium for added peace of mind
Spareparts / consumables
Explore our comprehensive selection of spare parts and repair kits. From essential components to complete repair solutions, we ensure the highest quality and reliability, ensuring your equipment operates at its best. Trust us for seamless support and efficient maintenance
Line walk
Unlock your production's full potential. Schedule a Line Walk today for expert insights and tailored automation plans
Included with a cobot
Along with our standard warranty, you'll receive access to myUR customer portal. Our 24/7 call center support will assist with any technical issues. We strongly recommend that you sign up for our Core Training courses at UR Academy, to get the most out of your cobot.
Visit our Technical Resource pages that are all packed with manuals, blogs, and videos. You can also engage in our Tech communities Forum and Discord channel. And of course, our Customer Success consultants are here to guide you every step of the way.
How to get support
Support to you and your operation 24/7. To ensure smooth deployments, continuous production runs, and maximum ROI, UR provides training and support from experts who know these benefits best.
UR Academy
Access free e-learning and instructor-led courses designed to help you get the most out of your cobot. We recommend all new customers sign up for our Core Training to ensure smooth operation and maximize efficiency.
myUR Customer Portal
Register your cobot today to access our customer portal myUR. Download the latest software, submit a support ticket for virtual or on-site support, and review cobot data all in one place.
24/7 Call Center Service
Our 24/7 Call Center provides around-the-clock assistance, ensuring that help is always available when you need it. We are committed to keeping your cobot running, no matter the time of day
Let's talk
Do not hesitate to contact us if you want to learn more about our preventive maintenance or our services in general.
Local Office
- Universal Robots USA, Inc
- 27175 Haggerty Road, Suite 160
- 48377 Novi, MI
Contact us: +1 844-462-6268
Contact us: + 1-844-GO-COBOT