With UR Care Service Package, you can rest assured knowing that your uptime is our priority.
Planned Service
Fixed cost - No Surprises
Prioritized ticket service -
Prompt on-site repairs -
Loaner cobot & spare parts included -
Remote Support through connectivity -
Prioritized ticket service -
Prompt on-site repairs -
Loaner cobot & spare parts included -
Remote Support through connectivity -
Optimize your cobot fleet’s efficiency and uptime with our tailored UR Care service solutions
Unlock the potential of your cobot fleet with UR Care Customized Services, offering you peace of mind and operational efficiency 365 days a year.
Enjoy 100% on-site service to ensure continuous operation and eliminate downtime.
Our customized service package can include plant assessment to evaluate and optimize your plant's performance, coverage of all necessary spare parts, and tailored on-site training.
It can also feature advanced connectivity that allows you to monitor production and receive remote support. With dedicated tech support, you can access expert assistance whenever needed. It’s all up to you and your production needs. We are committed to your success and always at your service.
Experience the benefits of tailored support, preventative maintenance, and connectivity, ensuring your robots operate at peak efficiency with minimal downtime.
Choose UR Care Customized Service solutions for a seamless, worry-free experience. We take on the risk of your production.
With UR Care, you can secure fixed costs for a 3-year period, tailored to your specific needs.
If you prefer a predefined solution, we offer two excellent standard service packages: UR Care Plus and UR Care Premium, which are exclusively available with the purchase of a new cobot.
Preventive maintenance
Unlock enhanced productivity and minimize disruptions with preventive maintenance.
Our extensive range of solutions is crafted to facilitate your path to automation triumph by optimizing performance, preserving peak hardware condition, and furnishing the expertise and assistance necessary for reaching unprecedented heights.
Experience the benefits of preventive maintenance firsthand.
Do you or your production need consultancy?
Our Customer Success Managers serve as your trusted advisors, ensure regular proactive outreach, fully committed to maximizing the ROI of your cobot solution.
Our Customer Success Managers collaborate closely with your Partner to optimize your value-added journey.
myUR - our Customer Support Portal
Get the most out of your cobots with our online service platform. Manage your fleet, receive help from experts, keep track of your support cases and download articles and manuals to help optimizing your cobots performance.
myUR is your way to a swift recovery with support from UR Experts.
Join our training courses at our Academy
Whether you’re an experienced professional or taking the first steps on your automation journey, our structured training approach has been developed to expand your current cobot knowledge and capabilities and put them to use at pace.
24/7 Call Center Service
Our team of skilled experts is available 24/7, 365 days a year, offering support from your first contact until your machine is up and running.
Let's talk...
Do not hesitate to contact us. Fill out this contact form, and we will get back to you.
Local Office
- Universal Robots USA, Inc
- 27175 Haggerty Road, Suite 160
- 48377 Novi, MI
Contact us: +1 844-462-6268
Contact us: + 1-844-GO-COBOT