UR Care

It's all about cobot's uptime

With UR Care, you can rest assured knowing that your uptime is our priority.

Customized Through Service Package

On-site Service Prompt break/fix repairs

24/7 Call Center Service

Remote Support Through connectivity

Customized Through Service Package

On-site Service Prompt break/fix repairs

24/7 Call Center Service

Remote Support Through connectivity

Your Cobot's uptime is our top priority

Our commitment to excellence ensures maximum uptime through 24/7 support, remote connectivity, and onsite Field Service for prompt break/fix repairs.

On Demand Service

Swift recovery and uninterrupted productivity with immediate access to remote or onsite support for prompt break/fix repairs, whenever you need it.

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Planned Service

Optimize your cobot fleet’s efficiency and uptime with our tailored UR Care service solutions. A solution designed to match your need.

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Refurbishment Service

Extend the life cycle of your cobots and make your production more sustainable together with UR.

Upgrade your cobots with the latest firmware and hardware enhancements.

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Unlock your cobot's full potential with UR Care

Our comprehensive service solutions provide on-site support, eliminating downtime and optimizing your cobot fleet's performance.

Choose from a variety of customizable options including plant assessment, advanced connectivity, dedicated tech support, and remote monitoring. Our services cover all necessary spare parts and offer tailored on-site training to meet your unique production needs.

Why choose UR Care Service Plan?

Continuous Operation with 100% On-Site Service
Advanced Connectivity for Production Monitoring and Remote Support
Expert Assistance with Dedicated Tech Support
Fixed Costs for a 3-Year Period
Preventive Maintenance to Keep Your Cobots Running at Peak Efficiency

Optimize your cobot fleet with UR Care – a solution designed to match your specific needs.

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Fixed cost - No surprises

UR Care Service Plan focus on high uptime through preventive maintenance, swift recovery from prompt break/fix repairs, and training through UR Academy.

Unlock the full potential of your cobot fleet with UR Care Customized, offering you peace of mind and operational efficiency 365 days a year.

Customized or predefined solution?

Choose between a customized service plan to meet your specific needs with our customizable options or our predefined solutions UR Care Plus and UR Care Premium are available with the purchase of a new cobot.

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Ticket priority

24/7 prioritized responsiveness to myUR tickets and closed loop fast resolution process.

Priority for on-site response time

Onsite-support will be at your location less than 1-2 working days, after you have engaged with our customer support.

UR Connect

Basic Automatic cloud backup of robot data and programs, with revision management to easily track changes and roll back if necessary.

Advanced Basic package plus a suite of tools that help you recover from stoppages as fast as possible and manage your productivity, including remote support, stop alerts, remote updates, cloud programming, MES integration, and productivity tracking.

On-site Preventive maintenance

Biannual (2/year) preventative maintenance checks and fine-tuning on-site.

Value-Adding training

Receive a 10% discount when booking a seat at one of our 130+ training centers or for Live Virtual Simulator-based trainings.

Loaner cobot

Optional time bound loaner cobot if Factory cobot has to be removed/decommissioned.

Spare parts/consumables

UR Care Plus gives 10% discount on spare parts and consumables.

UR Care Premium includes unlimited spare parts and consumables.

Customized Service...

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Customer Success Manager Your journey to success

Our Customer Success Managers serve as your trusted advisors, ensure regular proactive outreach, fully committed to maximizing the ROI of your cobot solution.

Our Customer Success Managers collaborate closely with your Partner to optimize your value-added journey.

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UR Connect - Efficient Fleet Management

Oversee your entire cobot fleet from a central dashboard. UR Connect allows you to respond instantly to issues by providing secure remote access to your cobots from anywhere – whether you're in another city or even another country.

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UR Academy - Elevate Your Skills with Training

Whether you’re an experienced professional or taking the first steps on your automation journey, our structured training approach has been developed to expand your current cobot knowledge and capabilities and put them to use at pace.

Go to UR Academy

UR Refurbishment service

Extend the life cycle of your cobots and make your production more sustainable together with UR.

Quality is our priority, and we're dedicated to helping you maximize the potential of your cobots.

UR Refurbishment service is your gateway to upgrading your pre-owned cobots with the latest firmware and hardware enhancements. This ensures extended longevity and optimal performance for your cobots.

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UR Developer Suite

Looking to build a solution? We have consolidated all of our amazing content into a new space called the UR Developer Suite! Click here to find all the tools, tutorials and resources you need to succeed.

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Spare parts & Repair kits

Explore our comprehensive selection of spare parts and repair kits. From essential components to complete repair solutions, we ensure the highest quality and reliability, ensuring your equipment operates at its best. Trust us for seamless support and efficient maintenance

Overview of UR Spare parts & Repair kits

Meet your trusted UR advisors

Our Customer Success Managers serve as your trusted advisors, ensure regular proactive outreach, fully committed to maximizing the ROI of your cobot solution.

Our Customer Success Managers collaborate closely with your Partner to optimize your value-added journey.

Learn more

Let's talk

Do not hesitate to contact us if you want to learn more about UR Care Services. Fill out this contact form, and we will get back to you.