UR Care Services

Your Cobot's uptime is our top priority. Our commitment to excellence ensures maximum uptime through 24/7 support, UR Connect, and on-site service and support for prompt break/fix repairs.

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Service plans

With UR Care Service Plans, you can optimize your total cost of ownership (TCO) while benefiting from comprehensive fleet management tools like UR Connect. The plan includes preventive maintenance, priority support, and expert services to maximize uptime and ensure your cobots perform at their best.

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Included with a cobot

Along with our standard warranty, you'll receive access to myUR customer portal. Our 24/7 call center support will assist with any technical issues. We strongly recommend that you sign up for our Core Training courses at UR Academy, to get the most out of your cobot.

Visit our Technical Resource pages that are all packed with manuals, blogs, and videos. You can also engage in our Tech communities Forum and Discord channel. And of course, our Customer Success consultants are here to guide you every step of the way.

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On demand services

Our 24/7 Call Center provides around-the-clock assistance, ensuring that help is always available when you need it. We are committed to keeping your cobot running, no matter the time of day

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Cobot rental

At Universal Robots, we know you want to automate more. UR Financial Services changes the cost equation by giving manufacturers a fast and low-risk option to accelerate automation without increasing capital expenditures.

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How to get support

Support to you and your operation 24/7. To ensure smooth deployments, continuous production runs, and maximum ROI, UR provides training and support from experts who know these benefits best.

UR Academy

Whether you’re an experienced professional or taking the first steps on your automation journey, our structured training approach has been developed to expand your current cobot knowledge and capabilities and put them to use at pace.

myUR Customer Portal

Register your cobot today to access our customer portal: myUR. Download the latest software, submit a support ticket for virtual or on-site support, and review cobot data all in one place.

24/7 call center service

Our team of skilled experts is available 24/7, 365 days a year, offering support from your first contact until your machine is up and running.

Let's talk

Do not hesitate to contact us if you want to learn more about our preventive maintenance or our services in general.