Training & Support
UR Care
Support, resources, and training to help you get the most out of your cobot. Discover world-class support services with UR Care.
Support to you and your operation 24/7
To ensure smooth deployments, continuous production runs, and maximum ROI, UR provides training and support from experts who know these benefits best.
UR Care Service
Whether deploying your first cobot or expanding your fleet, UR Care provides the support, resources, and training needed to maximize uptime and unlock your cobot's potential. Optimize your fleet’s efficiency with our tailored UR Care solutions.
UR Academy training
From award-winning free e-Learning modules to hands-on training, certified trainers can provide you with the skills to deploy, program and set up your cobot for optimal performance.
Customer Success Managers
Customer Success Managers work directly with you and your team from day one to ensure you have the tools and resources you need for a smooth deployment and continued optimization of your cobot.
Onsite Service
Field Service Engineers can be quickly deployed to your location to conduct field cobot repairs or complete regular maintenance checkups, ensuring that you get the maximum value out of your cobot each day.
myUR Customer portal
Register your cobot today to access our customer portal: myUR. Download the latest software, submit a support ticket for virtual or on-site support, and review cobot data all in one place.
Where do I purchase?
All cobots, spare parts and services are sold through our partners (a distributor or integrator) close to your location.
Dennis Rahn, CNC Programmer at Park Industries, USAThe service was excellent and in a timely manner. The help that I received will make a HUGE impact on how we operate our robot for many years to come. If I wouldn't have had this opportunity, it could have been a failure for us. Looking forward to the bright future with many more!
Unlock your cobot's full potential with UR Care Services
Our comprehensive service solutions provide on-site support, eliminating downtime and optimizing your cobot fleet's performance.
Choose from a variety of customizable options including plant assessment, advanced connectivity, dedicated tech support, and remote monitoring. Our services cover all necessary spare parts and offer tailored on-site training to meet your unique production needs.
Why choose UR Care?
- Continuous Operation with 100% On-Site Service
- Advanced Connectivity for Production Monitoring and Remote Support
- Expert Assistance with Dedicated Tech Support
- Fixed Costs for a 3-Year Period
- Preventive Maintenance to Keep Your Cobots Running at Peak Efficiency
Optimize your cobot fleet with UR Care – a solution designed to match your specific needs.
Let's talk...
Do not hesitate to contact us if you want to learn more about UR Care Services. Fill out this contact form, and we will get back to you.
- Universal Robots USA, Inc
- 27175 Haggerty Road, Suite 160
- 48377 Novi, MI