When you purchase a cobot from Universal Robots, you gain access to much more than just the product itself.
Included with a cobot
Support for your cobot
Along with our standard warranty, you'll receive access to myUR customer portal. Our 24/7 call center support will assist with any technical issues. We strongly recommend that you sign up for our Core Training courses at UR Academy, to get the most out of your cobot.
Visit our Technical Resource pages that are all packed with manuals, blogs, and videos. You can also engage in our Tech communities Forum and Discord channel.
And of course, our Customer Success consultants are here to guide you every step of the way.
Explore what you get when buying a cobot
Customer Success program
When buying a Universal Robots robot our Customer Success Managers serve as your trusted advisors, ensure regular proactive outreach, fully committed to maximizing the ROI of your cobot solution.
24/7 Call center support
Our 24/7 Call Center provides around-the-clock assistance, ensuring that help is always available when you need it. We are committed to keeping your cobot running, no matter the time of day.
UR Academy
Access free e-learning and instructor-led courses designed to help you get the most out of your cobot. We recommend all new customers sign up for our Core Training to ensure smooth operation and maximize efficiency.
Technical Resources
Are you looking for official support articles & videos, product documentation, and downloads you can find it here
myUR Customer Portal
Register your cobot today to access our customer portal myUR. Download the latest software, submit a support ticket for virtual or on-site support, and review cobot data all in one place.
Let's talk
Do not hesitate to contact us if you want to learn more about our preventive maintenance or our services in general.
Local Office
- Universal Robots USA, Inc
- 27175 Haggerty Road, Suite 160
- 48377 Novi, MI
Contact us: +1 844-462-6268
Contact us: + 1-844-GO-COBOT