Fast, expert assistance to swiftly resolve issues, right at your location
On-site support
Fast, expert repairs for swift recovery
When unexpected issues arise with your cobots, software, control box, or teach pendant, our On-site Support service ensures a swift recovery to get you back up and running. Whether it’s a hardware issue, software challenge, or configuration adjustment, our skilled technicians will come to your facility to diagnose and resolve the problem efficiently.
The service includes
Repairs and troubleshooting for cobots and system components
Expert diagnostics to quickly identify and resolve issues
Hardware and software support for the control box, teach pendant, and more
How to get Refurbishment service
You have two options to get started with this service. Pick one from the list below.
myUR Customer portal
Raise a ticket in myUR to get a quote or start a dialogue about refurbishment.
24/7 Call Center Service
Contact our 24/7 call center for assistance and guidance.
Let's talk
Do not hesitate to contact us if you want to learn more about our preventive maintenance or our services in general.
Local Office
- Universal Robots USA, Inc
- 27175 Haggerty Road, Suite 160
- 48377 Novi, MI
Contact us: +1 844-462-6268
Contact us: + 1-844-GO-COBOT